SUNCOMPLAINTS.COM · COMMUNITY REPORT PAGE
Water Oak Country Club Estates
Lady Lake, FL · Owner: Sun Communities, Inc. (NYSE: SUI)
About this community
| Community | Water Oak Country Club Estates |
|---|---|
| Address | See directory listing (being verified for this page) |
| City / State | Lady Lake, FL |
| Acquired by Sun | 1993 |
| Sites / lots | 1207 (MHBO directory profile) |
| Year built | 1980 (MHBO directory profile) |
| Source | Sun Communities FY2025 Form 10-K, Schedule III (SEC filing) |
Directory listing: MHBO community page (third-party directory; address data cross-checked against it).
The numbers reported here
No verified figures have been filed for this community yet. The first residents to report lot-rent history, fees and pass-through charges set the baseline this page tracks — every figure labeled with its source and date.
Resident reports
No reports have been published from this community yet. Reports are published as the resident's own account, with a verification tier (anonymous / resident-verified / named) and an affidavit option.
Be the first to report from Water Oak Country Club Estates File a complaint now
Buyback & blocked-sale record
This page tracks reported cases where a resident says the park bought their home, or a sale to an outside buyer was blocked or stalled: what the resident was offered, what independent buyers offered, and what the home later sold for. No cases filed yet for this community.
Court record
Filed cases and agency actions documented for this community, with outcomes stated exactly as the records support them. An allegation is not a finding; a settlement is a compromise, not an admission, unless a court record says otherwise. Full index: The Court Record.
- Application for staff-assisted rate case by Sun Communities Finance, LLC d/b/a Water Oak Utility
Utility rate case — Florida PSC · Florida Public Service Commission · Docket: 20250088-WU · Filed: 2025
Sun Communities Finance, LLC d/b/a Water Oak Utility sought new water rates in a staff-assisted rate case. Residents filed extensive objections alleging 200–300 broken or non-functioning water meters left unrepaired for over two years, roughly 32% of pumped water unbilled, 17 general-service customers never billed in the test year, and the resulting costs shifted to paying customers. PSC staff nonetheless recommended the quality of service be found satisfactory, found the system 100% used-and-useful with a 29.7% excessive-unaccounted-for-water adjustment, and set ROE at 8.51%.
Outcome: REGULATORY DECISION — Commission voted 2026-04-07 to approve new water rates substantially as staff recommended (typical 3,000-gal residential bill from $8.95 to roughly $35–$37); residents' objections (broken meters, 32.3% unbilled water) noted on the record · Outcome date: 2026-04-07 (Commission vote)
What residents say elsewhere
Collected from public sources, summarized and attributed, with links to the originals. Summaries describe what reviewers and reporters say; allegations are not findings.
- other · 2026-01-14 — Florida PSC Docket 20250088-WU (Sun Communities Finance LLC d/b/a Water Oak Utility, staff-assisted rate case). A Water Oak board member's January 14, 2026 objection letter states Sun had just raised lot rent 5% (about $42/month) and was seeking roughly another $30/month in water charges, and alleges homeowners on Social Security alone are being forced to move out; the community has about 1,200 homeowners. Original source
Themes: utilities, rent - other · 2026-01-20 — Resident Patricia Smith's January 20, 2026 objection in PSC Docket 20250088-WU alleges more than 200 water meters in Water Oak have been broken or nonfunctioning for over two years, that Sun knew and failed to repair them, that some homes had not been billed for water in over a year, and that unaccounted usage is effectively passed on to residents with working meters. Original source
Themes: utilities, maintenance - other · 2026-01 — A detailed resident objection in PSC Docket 20250088-WU challenges Sun's rate justification: the filing cites about 32% of pumped water going unbilled and 17 general service customers left unbilled in the test year, and compares Sun's proposed rate of about $9.11 per 1,000 gallons with the Town of Lady Lake's $3.39 per 1,000 gallons (effective October 1, 2025). Residents describe the proposed increase as roughly 400%. Original source
Themes: utilities, fees - other · 2026-02-12 — Customer comments filed February 12, 2026 in PSC Docket 20250088-WU describe the proposal as a 63% residential increase with per-1,000-gallon charges rising 8 to 14 times current rates, and allege about 300 water meters were out of order for several months while management told residents only that they were working on it. Original source
Themes: utilities, maintenance - other · 3.8 (49 reviews) — Tripadvisor rates Water Oak Country Club Estates (216 Magnolia Dr, Lady Lake) 3.8 across 49 reviews. A featured long-term resident review is positive and notes lot rent goes up every year; the listing also carries strongly negative reviews, including one titled 'Most horrific, uncaring and non-Christian place in Lake County' (title only verified). Original source
Themes: rent, management
Fight back in FL
State Attorney General — file a consumer complaint with the FL Attorney General's office: official complaint page · Office phone: (850) 414-3300. (Officeholder listings change with elections; this route is to the office, verified October 2025.)
Build an AG-ready packet: a dated, specific account — what happened, when, what it cost you, what management said — carries more weight than a phone call. This portal's report flow turns your account into exactly that, with an optional signed affidavit.
Sun Communities' response
Sun Communities is invited to respond to any report published about this community. Substantive responses are published here, alongside the reports.
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